What does this mean? This usually does not mean what it seems to indicate (i.e.: That you are having problems with your internet connection). Rather, according to tech support, it is basically their “default” or generic message that you get when there is a problem with a movie.
In other words, if you see this error while watching or starting a movie, try other movies and see if you can watch them fine (try popular movies like Shrek or Heroes Season 1). If those play OK, then in that context, this message means simply “This movie is malfunctioning”. It might make more sense if they had a message that said “This movie is broken at this time. Please try another selection”, and included an icon that told you if they were already working on the issue, and if not, then another link would take you right to reporting the error.
That makes sense, but it’s not going to happen. “Why?”, you ask? Because Netflix has gotten rid of their email support, according to the rep I spoke with today. It seems like Netflix is going downhill. I guess maybe it’s time to start supporting Blockbuster online.